This policy explains what data the Farrah Now app and farrahnow.com collect, why, who we share it with, and how you control it. By using the app you agree to it.
Who we are
Farrah Now is provided by FARRAH NOW COMPANY, a limited liability company registered in Saudi Arabia (commercial registration 7055043074), at Building 2557, 26A Street, Ash Sheera District, Khobar 34741. Contact: [email protected].
What we collect
Depending on how you use the app, we collect:
- Account details: name, username, phone number, password (stored hashed), and email if you add one.
- Profile details you choose to add: photo, cover, bio, birthday, gender and app language.
- Sign in with Google or Apple: the account identifier the provider sends, and your name and email if shared.
- Content you create: posts, photos, videos and sounds, stories, comments and likes, messages including photos and voice notes, check-ins and cruises, saved places, and support tickets.
- Location: if you allow it, the app reads your device location to build the Nearby feed and rank content, without saving it. We store a location only with something you choose to attach it to: a pinned post, a check-in, a cruise, or a location you send in a chat.
- Contacts: if you allow it so you can find friends on the app, the app turns your contacts’ numbers into one-way hashes on your device and sends only the hashes for matching. We do not store your contacts.
- Device and usage data: notification token, device model and OS, app version, language, last seen time, IP address when you view profiles and posts, crash reports, and general usage statistics that exclude the advertising ID and anything you type.
- Payment data: when you buy a post promotion or Pro, we send your name, email, phone number and order details to our payment gateway, Fawaterak. We never receive your card details.
How we use it
We use data to:
- Create your account, verify your number and keep it secure.
- Show and rank content, the live map and what’s near you.
- Run messages, notifications, check-ins and cruises.
- Process payments and turn on what you bought.
- Review reports, enforce the terms of use and prevent abuse.
- Fix crashes and improve the app.
- Answer support requests.
What other people see
Your name, username, photo and bio are visible to others. Your posts are visible according to your account settings; with a private account only followers you approve can see them.
When you check in or start a cruise, the place appears on the map together with the people there, including anyone you tagged. You control whether your activity status shows, and whether your profile keeps a visitor history, in the privacy settings.
How long we keep it
We keep your data while your account exists, except:
- Stories are deleted 24 hours after posting; afterwards we keep only general statistics about them (type, time, view and like counts).
- View-once videos are deleted 10 minutes after they are opened.
- Open support tickets close automatically after 30 days without activity.
- When you delete your account we delete its data and keep a short record that it was deleted (account number, sign-up date, last activity and deletion date).
Your choices and rights
At any time you can:
- Edit or remove your profile details in the app.
- Make your account private, hide your activity status, and turn off profile visitor history.
- Withdraw location, contacts or camera access in your device settings.
- Block or report any account.
- Ask us for a copy of your data or to correct it, by email.
- Ask us to delete your account and its data, as described on the Delete your account page.
Security
Data travels over encrypted connections (HTTPS), passwords are stored hashed, and access to data is limited to people who need it to run the service. No system is perfectly secure, so keep your device and password safe.
Children
The app is not directed at children under 13. If you learn that a child under 13 has created an account, email us and we will delete it.
Changes
We may update this policy. We publish the new version on this page with its date, and tell you in the app when a change is significant.
Contact
Questions about your privacy: [email protected].